![]() ![]() Only items that are still in their original packaging and in perfect condition will be accepted. If you want to make an exchange or return, you have 15 days after receiving the product to contact SO-SO. If you are not 100% satisfied with your product, you can exchange or return it. You can pay your order using PAYPAL, CREDIT CARD, BANK TRANSFER or MBWAY. As such, when this option is chosen, it is suggested to send proof of payment to with the respective order number. The period starts counting from the moment SO-SO receives the payment. This service is only available for orders delivered within the national territory. The shipment is made via CTT EXPRESSO, 24-hour service, being delivered to the customer on the business day following its dispatch by SO-SO. Please note that these times are only indicative, and SO-SO is not responsible for any delay thay may occur.Įxpress shipping is available for Portugal and has a COST of 5.00 € (five euros), and guarantees that SO-SO will ship the order on the same day (for orders before 1:00 pm – GMT + 0.00) or, on orders placed after this time, on the following business day. ![]() Delivery time in Mainland Portugal varies between two to three working days and, for the rest of Europe, between 3 to 10 working days.įor territories outside Europe, delivery times takes between 3 to 20 working days. Items in stock take between one to three business days to be processed for shipment from the date of payment. Shipping costs for other territories are calculated based on the weight/volume of the order and the geographical area to which they are destined. Standard shipping is FREE for shipments in Portugal (includes Azores and Madeira), in orders from forty and five euros (45.00 €).įor orders below this value, STANDARD shipping costs three and an half euros (€3.50). This information is particularly useful when it comes to offers that can be sent directly to the recipient. The shipping address may be different from the billing address. Orders outside Portugal are sent by CTT, DPD, GLS or DHL, and the customer is informed, after the purchase, which carrier will deliver, together with the tracking number. and have a tracking number, which is communicated to the customer by e-mail. Rastilho ships worldwide orders. All our orders will be shipped from our warehouse based in Portugal, Europe.All orders for Portugal are sent through CTT – Correios de Portugal, S.A. Pede o número de envio à Rastilho, se essa informação não te for disponibiliza na altura da expedição. Se a encomenda for enviada via CTT ou CTT Expresso em Correio Registado, podes fazer a pesquisa da tua encomenda aqui. Os números dos envios são facultados aos clientes mediante solicitação para puderem seguir o progresso de entrega das suas encomendas.Īconselhamos aos clientes o pagamento das encomendas via Multibanco ou Paypal, evitando sempre que possível a Cobrança | Contra-Reembolso - a poupança nos portes de envio faz-se sentir no preço final das encomendas. Todas as encomendas são enviadas em Correio Registado, com total garantia de entrega e seguro - excepto nos casos do Correio Normal e Correio Azul, onde não existe prova de envio. O cliente é responsável pelo pagamento dos portes de envio, excepto nas situações em que a Rastilho os decide oferecer ou em campanhas/promoções específicas. A Rastilho envia encomenda para todo o território nacional e ilhas (Madeira e Açores) usando o serviço dos CTT | CTT Expresso e outras transportadoras (DHL, UPS, GLS e FedEx).
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